To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.
To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey
To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together
To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#).
3. The display will show: Call Transferred
To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to
accept the new recording
To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to
accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your
Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail
box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting
Administrative Programming for Norstar Voicemail
Programming must be done from any M7310, T7316, or M7324 model phone set.
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password 1020000
3. Press the softkey under "OK"
To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first
name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK
To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox
using this password.
To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name.
When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button
To Change the "Recorded" Name for the Company Directory:
2. You will hear the old recorded name and then the system will "beep", prompting you to record a new name (name only
here, not greeting..
3. Press "Ok" in the window when you are done recording and then "Ok" again to accept the recording
Administrative Programming for Norstar 3x8, 6x16 and 8x24
If the main system unit (KSU) looks like one of the following, you'll use this set of instructions:
(Show below, left to right: 8x24, 6x16, 3x8)
Once you're in administration mode, the function of some of the buttons on your phone will change, as labeled below.
Once you exit programming mode, the function of the buttons will return to normal.
(Shown below, left to right: M7324, M7310). You can also use the T7316 to program.
Programming must be done from any M7310, T7316, or M7324 model phone set.
To Enter Programming Mode:
1. Press FEATURE * * 2 6 6 3 4 4
2. Enter Password: 2 6 6 3 4 4
Display will read: " A. Configuration"
Using the navigation keys, as displayed below, follow the next simple steps:
3. Press: NEXT Display will read: "B. General Admin"
4. Press: SHOW Display will read: "1. Sys speed dial"
5. Press: NEXT Display will read: "2. Names"
6. Press: NEXT Display will read: "3. Time and date"
7. Press: SHOW Display will read: "Time # # : # #" (Your current setting.
To Change the Time:
1. Press the CHANGE softkey Display will read: "Hour:
2. Press the CHANGE softkey Display will read: "Hour: _ "
3. Enter the new HOUR. (in 24-hour format - Ex.: 5:00pm = 17:00. Display will then read the new Hour programmed.
4. Press NEXT Display will read: "Minutes: # # "
5. Press the CHANGE softkey Display will read: "Minutes": _ "
6. Enter the new MINUTES.
To Change the Date:
1. Press NEXT Display will read: "Date DD MM YY"
2. Press the CHANGE softkey Display will read: "Year: # # "
3. Press the CHANGE softkey, (If the year is incorrect) Display will read: "Year: _ "
4. Enter the new YEAR Display will then read the new Year programmed.
5. Press NEXT Display will read: "Month: # # "
6. Press the CHANGE softkey, (If the month is incorrect) Display will read: "Month: _ "
7. Enter the new MONTH Display will then read the new Month programmed
8. Press NEXT Display will read: "Month: # # "
9. Press the CHANGE softkey, (If the day is incorrect) Display will read: "Day: _ "
10. Enter the new DAY Display will then read the new Day programmed
Programming System Speed Dials
Follow steps 1-3 under "Log Into System Features"
4. Press: SHOW Display will read: "1. Sys speed dial"
5. Press: SHOW Display will read: "Speed Dial #:___" HINT: Begin your system Speed Dials with "01"
6. Enter: 01 or 02 or 03 etc... Display will read: "Speed dial #:01"
7. Press: SHOW Display will read: "No number stored"
8. Press the "CHANGE" softkey. Display will read: "#01:
9. Enter the Speed Dial number
10. Press the "OK" softkey.
11. Press: NEXT Display will read: "Use prime line"
12. Press: NEXT Display will read: "Display digits:Y"
13. Press: NEXT Display will read: "Bypass restr'n:N"
14. Press: NEXT Speed dial 01 has now been programmed:
To program another Speed Dial Number, repeat steps 6 thru 14.
Changing a name on a phone
Follow steps 1-3 under "Log Into System Features"
4. Press: SHOW Display will read: "1. Sys speed dial"
5. Press: NEXT Display will read: "2. Names"
6. Press the SHOW Display will read: "Set names"
7. Press: SHOW Display will read: "Show set:__"
8. Enter the extension number of which you wish to change the name Display will read: "<##:name>"
9. Press the CHANGE softkey
10. Using the dial pad spell out the name Ex: If you need the letter K press the 5 key twice and then press # to confirm
the letter. Continue until the entire first name is spelled. (note: you are limited to 7 characters)
11. Press: NEXT (if you fail to do this step, the name will not be saved!!!)
12. Press the RLS key
If the main system unit (KSU) looks like one of the following, you'll use this set of instructions:
(Show below, left to right: 8x24, 6x16, 3x8)
Once you're in administration mode, the function of some of the buttons on your phone will change, as labeled below.
Once you exit programming mode, the function of the buttons will return to normal.
(Shown below, left to right: M7324, M7310). You can also use the T7316 to program.
Programming must be done from any M7310, T7316, or M7324 model phone set.
To Enter Programming Mode:
1. Press FEATURE * * 2 6 6 3 4 4
2. Enter Password: 2 6 6 3 4 4
Display will read: " A. Configuration"
Using the navigation keys, as displayed below, follow the next simple steps:
3. Press: NEXT Display will read: "B. General Admin"
4. Press: SHOW Display will read: "1. Sys speed dial"
5. Press: NEXT Display will read: "2. Names"
6. Press: NEXT Display will read: "3. Time and date"
7. Press: SHOW Display will read: "Time # # : # #" (Your current setting.
To Change the Time:
1. Press the CHANGE softkey Display will read: "Hour:
2. Press the CHANGE softkey Display will read: "Hour: _ "
3. Enter the new HOUR. (in 24-hour format - Ex.: 5:00pm = 17:00. Display will then read the new Hour programmed.
4. Press NEXT Display will read: "Minutes: # # "
5. Press the CHANGE softkey Display will read: "Minutes": _ "
6. Enter the new MINUTES.
To Change the Date:
1. Press NEXT Display will read: "Date DD MM YY"
2. Press the CHANGE softkey Display will read: "Year: # # "
3. Press the CHANGE softkey, (If the year is incorrect) Display will read: "Year: _ "
4. Enter the new YEAR Display will then read the new Year programmed.
5. Press NEXT Display will read: "Month: # # "
6. Press the CHANGE softkey, (If the month is incorrect) Display will read: "Month: _ "
7. Enter the new MONTH Display will then read the new Month programmed
8. Press NEXT Display will read: "Month: # # "
9. Press the CHANGE softkey, (If the day is incorrect) Display will read: "Day: _ "
10. Enter the new DAY Display will then read the new Day programmed
Programming System Speed Dials
Follow steps 1-3 under "Log Into System Features"
4. Press: SHOW Display will read: "1. Sys speed dial"
5. Press: SHOW Display will read: "Speed Dial #:___" HINT: Begin your system Speed Dials with "01"
6. Enter: 01 or 02 or 03 etc... Display will read: "Speed dial #:01"
7. Press: SHOW Display will read: "No number stored"
8. Press the "CHANGE" softkey. Display will read: "#01:
9. Enter the Speed Dial number
10. Press the "OK" softkey.
11. Press: NEXT Display will read: "Use prime line"
12. Press: NEXT Display will read: "Display digits:Y"
13. Press: NEXT Display will read: "Bypass restr'n:N"
14. Press: NEXT Speed dial 01 has now been programmed:
To program another Speed Dial Number, repeat steps 6 thru 14.
Changing a name on a phone
Follow steps 1-3 under "Log Into System Features"
4. Press: SHOW Display will read: "1. Sys speed dial"
5. Press: NEXT Display will read: "2. Names"
6. Press the SHOW Display will read: "Set names"
7. Press: SHOW Display will read: "Show set:__"
8. Enter the extension number of which you wish to change the name Display will read: "<##:name>"
9. Press the CHANGE softkey
10. Using the dial pad spell out the name Ex: If you need the letter K press the 5 key twice and then press # to confirm
the letter. Continue until the entire first name is spelled. (note: you are limited to 7 characters)
11. Press: NEXT (if you fail to do this step, the name will not be saved!!!)
12. Press the RLS key
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